Return Policy

Return or exchange an item

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to return your order for a full refund within 14 days of purchase.  It is the customer's responsibility to return non suitable goods to Slime Pride UK at a cost to themselves.  We recommend using trusted couriers such as Royal Mail, Parcelforce, DPD or FedEx, full contact details can be obtained from slimeprideuk@gmail.com  The returned items must be sufficiently packaged to withstand handling during your chosen couriers service.  Due to hygiene reasons, we can only accept returns on products which are returned in an unused condition.

Slime Pride UK has the right to deduct value from customer's returned goods should the item(s) reach us damaged or show signs to suggest that they have been used beyond what is acceptable to decide if you are happy with the goods.  We recommend that all customers returning goods use a service which insures them to the full value of the goods being returned.

Slime Pride UK will refund the return postage of goods found to be faulty, free of charge, if reported to ourselves as being damaged within 10 days of receipt.  Photographic/ video evidence of the fault must be supplied to slimeprideuk@gmail.com  Slime Pride UK will not be held responsible for customers returning goods who have initially stated they want to cancel and then state they are faulty, this does not affect your Statutory Rights.  This will result in replacements being sent only.  To discuss the matter further please contact us in writing via slimeprideuk@gmail.com 

 

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt.  We will issue a full refund upon receipt of any returned items, or exchange the item(s) for a different size/ colour if preferred.  PLEASE NOTE: We cannot refund delivery fees incurred by the customer upon return of any items.  Slime Pride UK has the right to offer a diminished value on goods which are received back to ourselves in a damaged or used state.  We advise all customers to use some form of courier service which offers insurance to the full value of the goods, as this should cover you against transit damage.  Slime Pride UK also has the right to offer a diminished value refund on goods which have been deemed as used beyond what is acceptable to decide if you are happy with the goods.  Due to the T&C's with ourselves and/ or our suppliers, Slime Pride UK cannot accept returns on products which have been opened if they have been removed from their sealed packaging.  This is due to health and hygiene reasons and will result in diminished value being offered to you, our customer.  It is important that all sealed goods are inspected for the correct colour/ size information, as Slime Pride UK will not be held responsible for the return of opened goods which the customer has ordered through their own error. 

 

PLEASE NOTE:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the full value of the goods. 
  • The cost of returning the item to us is your responsibility. 
  • Depending on your location, the parcel can take up to 7 working days to be returned to our Warehouse; unless sent via a special service. 

Our return address is:

RETURNS
Slime Pride UK
54 Bondgate
Darlington
County Durham
DL3 7JJ

PLEASE NOTE: Our offices are open Mon-Fri 9am-5pm. We do not operate on weekends or Bank Holidays, due to our dedicated team working remotely at various events across the UK. We apologise for any inconvenience this may cause.